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Frequently Asked Questions


Why do you recommend the PAC-PEN for PROFESSIONALS only?

If you want to use our resin cutters /they are the detailed plastic cutters/ you will need professional experience with clay. Just like glass, these cutters are hard and fragile at the same time. They can break if you press them too hard. Conditioning your clay is essential. If your clay is hard your cutter will break. If your clay is too thick your cutter will break.

One more important thing - the biggest benefit of this tool is the massive time saving. People who work with clay daily, making the same design tens and hundreds times, can enjoy this benefit. For those who will be cutting only a few shapes occasionally - this tool will be an expensive toy and difficult to use. I know this is not the best marketing strategy - but for us it is much better to have a hundred happy customers than a thousand unhappy ones ;)

Can I use the nozzles without the pen?

These nozzles were made for the pen. The cutters come with 0.2mm edges (or less). Even if you don't need the plunger part it's more safe to hold the nozzles and give the right pressure on them with the pen.

We saw videos on social media where people use these nozzles without the pen. Yes, it's possible to use theme like that but your nozzle's lifespan will be shorter for sure, because you can't hold the nozzle in the right angle.

PLEASE NOTE: If you use them without the pen, it means you don't follow my instructions and that's why I don't take any responsibilities for damages. 

...whether the plunger leaves any mark on the clay as it pushes out the shape?

It's simple physics. Everything that is harder than the clay itself will leave a mark on it.

There are some tricks on how to use the tool without leaving marks on your work: need some experimentation, the right thickness and consistency of the clay (max. 1-3mm thin clay and cornstarch on softer clay). When the rod needs to press the clay out from the cutter with strength, that means the clay is too thick or too soft and stucking in. You use the tool the right way, when enough to give a gentle push by the rod to reach the clay falling out from the cutter. 

I’m a BEGINNER… I’m NEW to polymer clay… I am a NEWBIE…

If you are a newbie, please check my answer to ’ Why do you recommend the PAC-PEN for PROFESSIONALS only?’. Now you know why I recommend you to start with metal cutter nozzles (H.2-H.16) Simple shapes, massive structure. If you want to try this tool, start with them. I marked the 'easy to use' cutters with green stars in the shop. Or you can select the BEGINNER in the shop filter. You can find some useful information and tricks in my blog too.  

Is there any tip on how to use an expert cutter?

Expert cutters shouldn't be the first one what you use from our micro cutters. It's ideal for maximum! 1mm thin clay. When you use an expert cutter, make sure the clay is ready to fall from the cutter byself (to reach this use thin clay, cornstarch, etc.) and just need a gentle (slow) pressing by the rod. If it's necessary, help with your fingers or use cling film on it. I highlighted that this tool was made for professionals but I recommend the expert cutters to those who not only professionals but used the intermediate shapes already without problem. There are videos on my social media accounts how to use the expert cutter.

Please DO NOT send messages on how to use these cutters, because I can't tell or show more than I did already.

How to clean the detailed resin cutters?

I wrote a blog post about cleaning (with video). Click here, if you want to see it. :)

Can PAC-PEN be used to cut SUGAR SHEET? Is it food safe?

We use plant based resin for our cutters and biodegradable PLA for stands. But still we cannot guarantee that our products are food safe. Sorry!

Can PAC-PEN be used to cut PAPER?

No, these cutters are not sharp enough to cut paper, leather…etc. They are sharp like a cookie cutter.

Can PAC-PEN be used to cut METAL CLAY?

Yes, it can be used for metal clay.

I accidentally broke my resin nozzle. Can I get a replacement for free?

We worked hard for months balancing fine details with stability of the material. Hundreds of satisfied customers prove we have found the right balance. These cutters should not break if you follow all the instructions I have highlighted here, in the item descriptions and manuals.

For this reason, I cannot offer free replacement. However I will offer free replacement with free postage automatically if your cutter was made with faulty design (after thorough investigation).



eGift cards from £25

Before you buy any additional nozzles, you should have the PAC-PEN itself. You can buy the tool alone (PAC-PEN SOLO) or choose one from our two sets. Sets are created with the most popular cutter shapes (ideal for beginners).