PAC-PEN
Frequently Asked Questions

My husband made this handmade tool for me for cutting and texturing polymer clay. It was both a time saver and a game changer in my work. I knew from the first use that all the professional clay artists out there should have one.

We made our very first generation of PAC-PEN in 2018, a set with only five additional metal cutters.

Then in 2019 we made our very first resin cutters with more details in smaller size than anyone in the industry.

In those days, there were miniature cutters on the market with a larger size, around 10mm, that's why we started to call our cutters "micro" (thanks to one of our follower, who suggested it) to differentiate our unique product on the market. 

IMG_2110.JPG

In the last few years we got lots of useful suggestions from our customers, we changed the manufacturing process and materials several times, with only one simple goal: create a premium quality tool for professionals.

And here we are now...

...More than one thousand artists became our regular customers and we made more than two hundreds of micro cutters with different shapes. 

 

Frequently Asked Questions

- Tool for professionals

If you want to use our resin cutter you will need professional experience with clay. Just like glass, these cutters are hard and fragile at the same time. They can break if you press them too hard. Conditioning your clay is essential. If your clay is hard your cutter will break. If your clay is too thick your cutter will break.

One more important thing - the biggest benefit of this tool is the massive time saving. People who work with clay daily, making the same design tens and hundreds times, can enjoy this benefit. For those who will be cutting only a few shapes occasionally - this tool will be an expensive toy and difficult to use. I know this is not the best marketing strategy - but for us it is much better to have a hundred happy customers than a thousand unhappy ones ;)

- With or Without Pen

These nozzles were made for the pen. These cutters come with 0.2mm edges (or less), while the common size for micro cutters' edge is 0.4mm. Even if you don't need the plunger part it's more safe to hold the nozzles and give the right pressure on them with the pen. You can use the nozzles without pen, but I can't take any responsibilities for damages on edge in that case. 

- Mark on the clay

It's simple physics. Everything that is harder than the clay itself will leave a mark on it.

There are some tricks on how to use the tool without leaving marks from the rod on your work: need some experimentation, the right thickness and consistency of the clay (max. 1-3mm thin clay and cornstarch on softer clay). When the rod needs to press the clay out from the cutter with strength, that means the clay is too thick or too soft and stucking in. You use the tool the right way, when enough to give a gentle push by the rod to reach the clay falling out from the cutter. 

- Beginners

If you read the first paragraph now you know why I recommend this tool for professionals. If you want to try it anyway, start with few of the green stared nozzles. I marked the 'easy to use' cutters with green stars in the shop. Or you can select the BEGINNER in the shop filter. You can find some useful information and tricks in my blog too.  

- Difficulty level: expert

Expert cutters shouldn't be the first one what you use from our micro cutters. It's ideal for maximum! 1mm thin clay. When you use an expert cutter, make sure the clay is ready to fall from the cutter byself (to reach this use thin clay, cornstarch, etc.) and just need a gentle (slow) pressing by the rod. If it's necessary, help with your fingers or use cling film on it. I highlighted that this tool was made for professionals but I recommend the expert cutters to those who not only professionals but used the intermediate shapes already without problem. There are videos on my social media accounts how to use the expert cutter.

Please DO NOT send messages on how to use these cutters, because I can't tell or show more than I did already.

- Clean the nozzles

I wrote a blog post about cleaning (with video). Click here, if you want to see it. :)

- Other than polymer clay

Sugar sheet - We use biodegradable PLA for stands, but cutters and pen made from our own resin mix.

As much as I know, there is no food safe resin for normal printing. Every single brand for printing contains toxic materials and none of them on the market is food safe.

Only dental resins are biocompatible, but they are super expensive, those resins and printers are 10-12 times more expensive than normal ones. So food safe cutters would be more expensive (approx. £10-12/each) I can't see that it would worth for bakers....otherwise we would invested in them. 

Paper - These cutters are NOT sharp enough to cut paper, leather…etc. They are sharp like a cookie cutter.

Metal clay - Yes, it can be used for metal clay, but not every single shapes.Larger, simplier shapes better          than small one with zero point details. 

- Broken cutters and replacement for free

We worked hard in the last three years balancing fine details with stability of the material. We use our own resin mix, a combination of different type of engineering resins, to make a premium quality tool for professionals. Hundreds of satisfied customers prove we have found the right balance.

These cutters should not break if you follow all the instructions I have highlighted here, in the item descriptions and manuals.

For this reason, I cannot offer free replacement. However I will offer free replacement with free postage automatically if your cutter was made with faulty design (after thorough investigation).

THIS IS WHERE IT ALL BEGINS