VAT and Custom Fees for EU Customers

changes for our EU customers

As a small business, we do not levy VAT on our customers. The prices displayed on our website are exclusive of VAT.

For international buyers, VAT and duties are payable at their end, and the rates may vary by country. If you’re a returning customer from the US, Australia, Canada, etc., there will be no change in this practice.

However, there have been significant changes for our EU customers. As of 1st July 2021, EU customers are required to pay VAT at their end for parcels received from non-EU, non-VAT registered sellers like us. It’s important to note that this is not a result of Brexit, but a requirement from your own country, not a UK rule.

Please note, these fees can be substantial. In the past few days, we’ve sent a handful of parcels to the EU, and all have reported higher duty and VAT costs than our international customers typically pay. For instance, while US customers paid approximately £10 in VAT on an order value of £100, EU customers were asked to pay between £18-30 for the same value. The tax will be 20% of the total for them (including postage cost).

If you’re an EU customer, we strongly recommend researching the potential fees in your country before placing an order. Regrettably, we cannot offer a full refund if you decline the import costs in the destination country and return the parcel to us. In such cases, we will issue a refund, excluding all delivery costs, once we receive the returned item(s).

Thank you for your understanding.

Take Care & Stay Creative!